Privacy Policy

1. Introduction

This Privacy Policy explains how Relayd.fm ("we", "us", "our") collects, uses, and protects your personal information when you use our DJ promo distribution platform.

Relayd.fm is registered in England and Wales at 128 City Road, London, EC1V 2NX, United Kingdom. We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

2. Information We Collect

Account Information

When you register for an account, we collect:

• Email address
• Password (stored securely using bcrypt hashing)
• Label or artist name
• Profile information you choose to provide (bio, social media links, profile image)

Usage Data

When you use our platform, we automatically collect:

• IP address
• Pages visited and actions taken within the platform
• Promo engagement data (opens, plays, downloads, feedback)
• Device and browser information

Content You Upload

• Audio files (tracks for promo distribution)
• Artwork images
• DJ contact lists (names and email addresses)

3. How We Use Your Information

We use your information to:

• Provide and maintain the Relayd.fm service
• Send promo campaigns to your designated DJ contacts
• Process payments and manage your subscription
• Send you service-related communications (password resets, account notifications)
• Generate analytics and engagement reports for your campaigns
• Improve and develop our platform
• Respond to support enquiries

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share data only with the following service providers who process data on our behalf:

• Stripe - for payment processing. Stripe's privacy policy applies to payment data.
• Email service provider - for sending promo campaigns and transactional emails.
• Cloudflare - for content delivery and file storage.

We may disclose your information if required by law, regulation, or legal process.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Campaign data and analytics are retained for the duration of your account. Deleted campaigns are permanently purged after a retention period of 365 days.

6. Your Rights

Under UK GDPR, you have the following rights:

• Right of access - request a copy of the personal data we hold about you
• Right to rectification - request correction of inaccurate data
• Right to erasure - request deletion of your personal data
• Right to data portability - request your data in a machine-readable format
• Right to object - object to processing of your personal data
• Right to restrict processing - request restriction of how we use your data

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies

We use strictly necessary cookies to:

• Maintain your authenticated session (login cookie)
• Ensure the security of your account

We do not use advertising cookies, tracking cookies, or third-party analytics cookies. No cookie consent banner is required as we only use strictly necessary cookies.

8. Security

We take the security of your data seriously and implement appropriate technical and organisational measures, including:

• Passwords hashed with bcrypt
• HTTPS encryption for all data in transit
• Secure, authenticated file storage
• Rate limiting on authentication endpoints
• HTTP security headers (HSTS, CSP, X-Frame-Options)

9. Children's Privacy

Our service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Relayd.fm
128 City Road
London, EC1V 2NX
United Kingdom

Email: [email protected]